Having a right softswitch can indeed make a big difference to your VoIP business as it eliminates unnecessary costs and speeds up the business operations. Usually, any softswitch is expected to deliver functions such as routing, billing, monitoring and reporting. In addition, the most important factors that must be considered are its scalability, reliability and accessibility. Most softswitches are not in course with these factors and tend to offer below par performance. As a best practice, go for the trial versions and evaluate the performance of the softswitch. If required get the concurrent call capacity details from your solutions provider.
Things to check before purchasing softswitch solution
Routing – It’s the important function of any softswitch solution. See to it that your softswitch solution is robust enough to accommodate different routing types for profitable VoIP business. LCR and percentage routing are some of the best routing types adapted by good softswitches. In addition, if you have choice of routes then you can try for different combinations of routing types and create rate plans accordingly for making huge profits.
Billing – Another important function of softswitch solution, billing can be considered as the backbone of any VoIP business. It often becomes a tough task to track the customer accounts and bill the calling minutes accordingly. But with an efficient billing platform, your business can address the growing demand for VoIP services and bill them accurately. There would be minimal or negligent error resulting in higher customer satisfaction.
Reporting & Monitoring – Reporting and monitoring assists you in detailed tracking of your business performance. With reporting functionality, you can pull up revenue, performance and retail account reports that help to assess the performance of your business. They would provide enough inputs for you to initiate the corrective measures. Further, monitoring strengthens your control over the business by giving unrestricted access to each and every operation of your business.
Web User Interface – To monitor and manage business operations remotely, you can use the centralized web user interface provided with your softswitch solution. The entire business operations can be closely followed with the help of this interface. In addition, miscellaneous functions such as prefix management, balance management, carrier management, rates management, etc., can be performed from the interface itself.
Together, with additional business channels such as calling cards and call shop platforms can make a softswitch ideal for your VoIP business.
Things to check before purchasing softswitch solution
Routing – It’s the important function of any softswitch solution. See to it that your softswitch solution is robust enough to accommodate different routing types for profitable VoIP business. LCR and percentage routing are some of the best routing types adapted by good softswitches. In addition, if you have choice of routes then you can try for different combinations of routing types and create rate plans accordingly for making huge profits.
Billing – Another important function of softswitch solution, billing can be considered as the backbone of any VoIP business. It often becomes a tough task to track the customer accounts and bill the calling minutes accordingly. But with an efficient billing platform, your business can address the growing demand for VoIP services and bill them accurately. There would be minimal or negligent error resulting in higher customer satisfaction.
Reporting & Monitoring – Reporting and monitoring assists you in detailed tracking of your business performance. With reporting functionality, you can pull up revenue, performance and retail account reports that help to assess the performance of your business. They would provide enough inputs for you to initiate the corrective measures. Further, monitoring strengthens your control over the business by giving unrestricted access to each and every operation of your business.
Web User Interface – To monitor and manage business operations remotely, you can use the centralized web user interface provided with your softswitch solution. The entire business operations can be closely followed with the help of this interface. In addition, miscellaneous functions such as prefix management, balance management, carrier management, rates management, etc., can be performed from the interface itself.
Together, with additional business channels such as calling cards and call shop platforms can make a softswitch ideal for your VoIP business.